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Dispatcher -White Helmet

Store:   National City #36 - Euclid Ave. Map

Wage: $17.87 - $19.40

Job Duties:

Customer Service

Read the number shown on the display and announce (first in English then in Spanish), if no one approaches you for help, move on to the next number (you can click the number screen to next number). Never dispatch a customer without a number.
Greet customer by introducing yourself, “Hi my name is ______, I will be your Meat Dispatcher today, how can I assist you?”
Respond to questions and requests in a courteous and helpful manner.

Promote meat items on sale or meat items that match those that the customer is already ordering. Cross sell items that relate to what they are purchasing.
Provide excellent customer service.
Assist and participate with Company marketing promotional events and programs as needed
And all other assigned Job Duties.
Excellent and respectful customer service at all times.

Dispatching

TARE- Always weigh the meat item AFTER placing it inside a plastic bag. Plus NEVER place the meat directly onto the scale as it could cause cross contamination.
Must learn all codes which include codes for small bags, large bags, small containers, large containers (affects TARE costs and weights)
Code tests will be given periodically and must be passed.
Must know proper way of weighing, wrapping and labeling items
Must verify the printed tag description prior to placing it onto the meat package.
IF wrong label or pricing, throw the printed tag away, do not place it onto a counter or tabletop.
Seafood should always be placed inside the blue plastic bags, NEVER wrap in butcher paper.
When a customer requests an item that is not immediately available, ask for assistance.
When a customer asks for your assistance in locating an item outside your department, you must use the intercom to call that department to assist the customer.
Can only do one type of cut per meat item (“steak is too big and customer wants to cut in half)

Courtesy

Never make a customer feel less important. Do not argue with customer.
Keep personal conversations to a minimum.
Professionally communicate with co-workers about work related issues.
Thank the customer for their purchases and inform them “I look forward to serving you again soon.”Job Requirements

Must obey all State and Federal guidelines, including but not limited to safety and health policies (including wearing proper headwear: hat/hairnet/etc.).
Read English and/or Spanish for codes and descriptions of meat product.
Maintain a neat, well-groomed personal appearance; follow the company uniform policy.
When going on break, lunch or using the restroom, you must remove the white robe and red apron.
Upon your return to the meat department, you must wash your hands prior to dispatching any customers.
Follow the work shift scheduled or assigned by the department manager.
Follow approved procedures on weighing & cutting meat items.
Wrap and label products as required.
Handle damaged and spoiled items.
Wear safety gloves when cutting or cleaning meat-slicer machine.
Wash hands frequently (at minimum every 20 minutes) with hot water and anti-microbial soap from elbows down for no less than 20 seconds.
Maintain a clean work area. Sweep and clean meat department floors, walls, meat slicer, equipment and sinks. Will involve water plus respective cleaning products/sanitizer.
Use of gloves- must wear gloves at all times and change gloves when handling different meat types or as necessary.

Essential Physical Job Duties

Stand, walk for duration of work shift.
Bend, stoop, reach and grab frequently to complete customer orders or place items onto carts/racks
Must lift variable weight product up to 30 lbs
Lift boxes and product up to 60 lbs (ask assistance when necessary, especially over 30 lbs)
Place debris/trash/recycle products in respective areas.

Place boxes/product onto dolly, cart, or counter top
Push/pull between 30 lbs up to 200 lbs (items on cart/dolly)
Grasp/Grip product to prepare for sales floor by either cutting or cleaning product
Constant sweeping/pushing broom to pick up debris to keep work area clean
Work in temperature changing environment for Meat Coolers/Freezers, warehouse and Dispatch areas. Place and remove product from Meat cooler (including shelving and produce bins)
Reaching above shoulder level (Meat placement on sales floor plus shelving/rack system in Meat warehouse areas)

Climb ladders to retrieve product on top shelf/meat coolerJob Requirements

Must obey all State and Federal guidelines, including but not limited to safety and health policies (including wearing proper headwear: hat/hairnet/etc.).
Read English and/or Spanish for codes and descriptions of meat product.
Maintain a neat, well-groomed personal appearance; follow the company uniform policy.
When going on break, lunch or using the restroom, you must remove the white robe and red apron.
Upon your return to the meat department, you must wash your hands prior to dispatching any customers.
Follow the work shift scheduled or assigned by the department manager.
Follow approved procedures on weighing & cutting meat items.
Wrap and label products as required.
Handle damaged and spoiled items.
Wear safety gloves when cutting or cleaning meat-slicer machine.
Wash hands frequently (at minimum every 20 minutes) with hot water and anti-microbial soap from elbows down for no less than 20 seconds.
Maintain a clean work area. Sweep and clean meat department floors, walls, meat slicer, equipment and sinks. Will involve water plus respective cleaning products/sanitizer.
Use of gloves- must wear gloves at all times and change gloves when handling different meat types or as necessary.

Essential Physical Job Duties

Stand, walk for duration of work shift.
Bend, stoop, reach and grab frequently to complete customer orders or place items onto carts/racks
Must lift variable weight product up to 30 lbs
Lift boxes and product up to 60 lbs (ask assistance when necessary, especially over 30 lbs)
Place debris/trash/recycle products in respective areas.

Place boxes/product onto dolly, cart, or counter top
Push/pull between 30 lbs up to 200 lbs (items on cart/dolly)
Grasp/Grip product to prepare for sales floor by either cutting or cleaning product
Constant sweeping/pushing broom to pick up debris to keep work area clean
Work in temperature changing environment for Meat Coolers/Freezers, warehouse and Dispatch areas. Place and remove product from Meat cooler (including shelving and produce bins)
Reaching above shoulder level (Meat placement on sales floor plus shelving/rack system in Meat warehouse areas)
Climb ladders to retrieve product on top shelf/meat cooler

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Privacy Notice (CCPA)

VALLARTA SUPERMARKETS

NOTICE TO JOB APPLICANTS (1/1/2023)

California Consumer Protection Act (“CCPA”)/California Privacy Rights Act (“CPRA”)

This notice explains to you, pursuant to the California Consumer Protection Act (“CCPA”)/California Privacy Rights Act (“CPRA”), how Vallarta Supermarkets, and related entities, (the Company), may collect your information in relation to your application for potential employment with the Company.

  1. Personal Information

For purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA/CPRA, including consumers, employees, and job applicants.

“Personal Information” does not include certain information, including publicly available information lawfully made available from government records, deidentified or aggregate information, or other information excepted under the CCPA/CPRA.

  1. Information We Collect about Applicants

We need you to provide certain information in order for you to complete your application for employment with the Company. The following provides the categories of Personal Information we may collect about applicants as part of the application process, and/or our employees if ultimately hired.

  1. Personal Identifiers. We may collect your name, driver’s license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence/postal address, email address(es), phone number(s), and other contact information during the application and recruitment process. We may collect your emergency contact information as well. If you are hired, we may collect additional personal identifiers about you to facilitate the employment relationship.
  1. Characteristics of Protected Classifications under California or Federal law. We may collect your age, date of birth, race, ethnicity, sex/gender, and marital status.
  1. Biometric Information. We may collect your fingerprints to facilitate the employment relationship, if you are hired, and required as part of the hiring/employment process.
  1. Professional or Employment-Related Information. Depending on your role/duties with the Company, we may collect information regarding your criminal history, driving history, and credit history as part of our employment background check. We also collect information regarding your professional and employment history and other qualifications you provide in your employment application, including references, skills/abilities, employment goals and expectations, and other related information (if you choose to provide them).
  1. Education Information. We collect information regarding your professional and education history to the extent provided in your resume/application.
  1. Thermal or other Health-Related Information. If you apply in-person or come to our worksite(s) as part of the application process, we may need to take your temperature or other similar information as part of our health protection policies. However, this information is not retained, and will only be obtained if required by law.
  1. Additional Information.  We may gather information about your potential employment with the Company, such as the company location/facility to which you are assigned, position and description of duties, fulltime and part-time status, pay rate, as well as descriptions about your job performance and skills. 
  1. Purposes for Collection of Your Personal Information

We use the above categories of personal information for the following business purpose(s):

  1. To make recruitment and employment decisions, including assessing your application and qualifications for employment with us.
  2. To conduct and verify background checks (where applicable).
  3. If hired, to facilitate onboarding, payroll, benefit, and leave of absence administration
  4. For security purposes.
  5. To obtain and/or maintain insurance policies and coverage.
  6. To comply with applicable federal, state, and local laws and regulations.
  7. To manage workers’ compensation claims and conduct workplace investigations.
  1. Third-Party Collection of Personal Information

The Company may use third-party vendors, such as Alliance Background, to facilitate the application process for applicants. In this process, these third parties may collect an applicant’s personal information and provide it to us for employment decisions.

  1. Additional CCPA/CPRA Disclosures

At this time, the CCPA/CPRA does not afford applicants or employees the right to make requests regarding their Personal Information as it relates to the application and/or employment relationship. This does not affect other rights you may have under other laws.

Further, nothing in this notice restricts the Company’s rights or ability to:

  1. Comply with applicable federal, state, and local laws and regulations.
  2. Meet any other legal obligation, including complying with lawful inquiries, investigations, subpoenas, court orders, or other requirements of applicable lawful authorities.
  3. Exercise its legal rights and defend claims.
  4. Report potentially unlawful activity to appropriate law enforcement and cooperate in any resulting investigation.
  5. Detect and respond to unauthorized activity and security incidents.
  6. Protect against and report potential illegal activity and/or fraud; or
  7. Provide information to our service providers in relation to the above listed purposes, or transfer information as part of a merger, acquisition, or other transfer of some or all of our business to another party.