Assistant Booth Administrator (VFE)

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Description

GENERAL DESCRIPTION OF JOB:
The Assistant Booth Administrator supports the Booth Administrator in the daily operation and
oversight of the booth. This includes assisting with financial services such as lottery, money orders, bill pay, and wire transfer transactions, while also providing excellent customer service and helping train and guide booth associates. This role ensures accuracy, compliance, and a smooth customer experience while acting as a backup leader in the Booth Administrator’s absence.
DUTIES:
1. Smile and greet all customers and team members while using the six steps of delivering
extraordinary customer service.
2. Responsible for practicing, supporting, and believing every day in Vallarta’s core values which
are customer service, commitment, integrity, respect, humility, and teamwork.
3. Exhibit leadership and act as an example for team members and customers; practice extraordinary customer service and team member engagement.
4. Plan, organize, direct and control activities and operations of the department while following
company rules, policies and guidelines.
5. Assist in effectively delegating and managing personnel regarding tasks, company rules,
safety, schedules, behavior, appearance, personal development, good relations, and customer
service.
6. Assist in supervising and training all booth department personnel to perform assignments
according to job requirements, while maintaining effective team member relations.
7. Cash payroll and government checks according to Vallarta’s policy using Check Cashing
Program.
8. Prepare and process wire transfer transactions according to Vallarta policy, federal and state
compliance programs.
9. Sell Lotto, Lottery Tickets (scratchers), money orders, postage stamps and mobile airtime.
10. Issue cash loans and change to Management for cashiers, receive cash pickups from
Management according to Vallarta Policy.
11. Balance Front End Cashier, Taqueria Cashier, and Self Check-Out tills.
12. Answer incoming calls with a pleasant tone ensuring the caller is provided with extraordinary
customer service.
13. Assist in ensuring that Vallarta is in compliance with the Bank Secrecy Act (BSA).
14. Assist in completing the Reasonable Suspicious Report (SAR) and Currency Transaction Reports (CTR).
15. Assist in preparing manufacture coupons to be submitted to headquarter for review on a biweekly basis.
16. Review prior day booth services sales, and transactions for accuracy; ensure all services and transactions are processed as per Company policy.
17. Order cash flow needed for booth and store operations, order supplies, forms and service related products for booth.
18. Responsible for daily balancing of the safe and store sales.
19. Prepares daily store sales report for balancing of cashier and booth sales.
20. Prepare daily bank deposits on time as scheduled for pick up.
21. Prepare daily and monthly balance reports on time as scheduled.
22. Ensure that all machines and programs used for services are working properly report
problems to Booth Supervisor.
23. Returns unclaimed team member payroll checks and lost and found to headquarter after 30
days.
24. Assist in reviewing all booth department invoices verifying quantity received and accurate
commissions.
25. Attend meetings as required.
26. Assist in conducting annual evaluation on all booth team members
27. Assist in writing weekly team member schedules according to budget.
28. Ensure a favorable department image with customers through a clean, attractive and friendly
department.
29. Responsible for ensuring team members take rest and meal period breaks according to
company policy.
30. Correct and report unsafe acts by team members, unsafe conditions, and report unsafe
equipment immediately to the Booth Administrator, Customer Experience Manager or Store
Director.
31. Follow and promote company safety policies; ensure that team members are using safety
equipment.
32. Report team member injuries and/or team member complaints of harassment or discrimination to the Booth Administrator, Customer Experience Manager or Store Director.
33. Keep key personnel advised of whereabouts at all times.
34. Abide by all store rules, and Company policies as stated in Vallarta’s Team Member
Handbook.
35. Contact the Booth Administrator, Customer Experience Manager or Store Director regarding
any questions, problems, or concerns.
36. Treat co-workers and customers respectfully at all times. Do not use obscene and/or profane
language.
37. Maintain open communication with Booth Administrator, Customer Experience Manager or
Store Director.
38. In absence of the Booth Administrator responsible for Booth Administrator’s duties.
39. Other duties as assigned.
ESSENTIAL SKILLS:
Must have a good attitude, friendly and courteous personality, and enjoy working with the public.
Knowledge of booth services and cash handling experience.
Ability to perform math calculations related to the job.
Able to work in a fast-paced environment; multi-tasking.
Ability to learn basic computer skills (outlook, excel, word)
Must be able to speak, read, write, and understand English.
QUALIFICATIONS:
Must have worked in Vallarta Supermarkets Booth for at least 6 months.
Must exhibit a responsible, professional, and positive attitude towards the job.
Must be able to work a flexible schedule including weekends and holidays.
Must be able to transfer to other locations within a reasonable commute of the home store.

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Requirements

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Required Experience

• California Consumer Privacy Act (“CCPA”) Notice to Applicants
• This notice explains to you, pursuant to the California Consumer Privacy Act (“CCPA”), how Vallarta Supermarkets (“Vallarta,” “the Company,” “we,” “us,” and “our”) may collect your information in relation to your application for employment and potential employment with us.
• For purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA.
• “Personal Information” does not include certain information, including publicly available information lawfully made available from government records, deidentified or aggregate information, or other information excepted under the CCPA.
• Information We Collect about Applicants
• We need you to provide certain information in order for you to complete your application for employment with Vallarta. The following provides the categories of Personal Information we may collect about applicants as part of the application process, and/or our employees if ultimately hired.
• Personal Identifiers. We may collect your name, driver’s license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence/postal address, email address(es), phone number(s), and other contact information during the application and recruitment process. We may collect your emergency contact information as well. If you are hired, we may collect additional personal identifiers about you to facilitate the employment relationship.
• Characteristics of Protected Classifications under California or Federal law. We may collect your age, date of birth, race, ethnicity, sex/gender, and marital status.
• Biometric Information. We may collect your fingerprints to facilitate the employment relationship, if you are hired.
• Professional or Employment-Related Information. Depending on your role/duties with Vallarta, we may collect information regarding your criminal history, driving history, and credit history as part of our employment background check. We also collect information regarding your professional and employment history and other qualifications you provide in your employment application, including references, skills/abilities, employment goals and expectations, and other related information (if you choose to provide them).
• Education Information. We collect information regarding your professional and education history to the extent provided in your resume/application.
• Thermal or other Health-Related Information. If you apply in-person or come to our store(s) as part of the application process, we may need to take your temperature or other similar information as part of our health protection policies. However, this information is not retained.
• Inferences. We gather information about your employment history with Vallarta, such as the company location/facility to which you are assigned, position and description of duties, fulltime and part-time status, pay rate, as well as descriptions about your job performance and skills. We may also draw other inferences such as your characteristics, job preferences, personal hobbies, activities, foreign language capabilities, other abilities and the like.
• Purposes for Collection of Your Personal Information
• We use the above categories of personal information for the following business purpose(s):
• To make recruitment and employment decisions, including assessing your application and qualifications for employment with us.
• To conduct and verify background checks (where applicable).
• If hired, to facilitate onboarding, payroll, benefit, and leave of absence administration
• For security purposes.
• To obtain and/or maintain insurance policies and coverage.
• To comply with applicable federal, state, and local laws and regulations.
• To manage workers’ compensation claims and conduct workplace investigations.
• Third-Party Collection of Personal Information
• The Company may use third-party vendors, such as Snag-a-Job, to facilitate the application process for applicants. In this process, these third parties may collect an applicant’s personal information and provide it to us for employment decisions.
• Additional CCPA Disclosures
• At this time, the CCPA does not afford applicants or employees the right to make requests regarding their Personal Information as it relates to the application and/or employment relationship. This does not affect other rights you may have under other laws.
• Further, nothing in this notice restricts Vallarta’s rights or ability to:
• Comply with applicable federal, state, and local laws and regulations.
• Meet any other legal obligation, including complying with lawful inquiries, investigations, subpoenas, court orders, or other requirements of applicable lawful authorities.
• Exercise its legal rights and defend claims.
• Report potentially unlawful activity to appropriate law enforcement and cooperate in any resulting investigation.
• Detect and respond to unauthorized activity and security incidents.
• Protect against and report potential illegal activity and/or fraud; or
• Provide information to our service providers in relation to the above listed purposes, or transfer information as part of a merger, acquisition, or other transfer of some or all of our business to another party.
• Contact Us
• For more information or any questions about this notice, please contact Human Resources, at 818-898-0088.

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