Workforce Management Specialist

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Description

Title: Workforce Management Specialist
Classification: Non-Exempt
Reports to: Director, WFM
ONSITE: Sylmar, CA (relocating in 3rd quarter of 2023 to Santa Clarita)

Job Objective:
This position acts as a liaison between operations, HR, and payroll to ensure the workforce systems are meeting or exceeding business requirements. Provide ongoing application configuration, interface, and other application technical tasks for workforce management systems. Interpreting, changing policies that require design, build, test, and deploy.

• Provides ongoing WFM systems support to ensure configurations are accurate and up to date.
• Position is responsible for maintaining knowledge base on business changes including business policy, format,
and operational changes.
• The individual is responsible for ensuring WFM systems settings are current.
• Ensure accuracy of workforce systems to ensure data integrity.
• Audit the workforce management system to ensure pay rule and schedule rule accuracy.
• Perform audit of people data within workforce systems to ensure information accuracy.
• Continuous review WFS reporting to ensure data integrity.
• Auditing configuration settings through store visits and communications with store management to ensure
accuracy.
• Metric High level of data integrity.
• Ensure operations are meeting business needs in a timely manner.
• Field work to pulse general end user community to ensure the system is meeting or exceeding appropriate
business requirements.
• Act as the WFS liaison to HR to support and identify contract changes.
• Lead on user acceptance testing of application changes.
• Builds and maintains the application change release schedule.
• Metric System that meets business needs efficiently.
• Configure workforce management system to ensure adequate support of business.
• Configure workforce management system to properly support the labor hour and item forecasts required to
drive operational effectiveness.
• Configure workforce management system to properly support the profile needs of the business.
• Ensure all end user access is configured with the appropriate level of access.
• Configure schedule rules to ensure compliance with labor laws and negotiated labor agreements.
• Configure pay rules to ensure accurate associate pay and ensure compliance with labor laws and negotiated
labor agreements.
• Configure attendance policies.
• Provide adhoc data requests using SQL interface development and script execution.
• Develop and modify workforce management system reporting to ensure reporting needs are in line with store
information requirements.
• Adjust configurations based on continuing business changes.
• Support the overall integrity of the application and provide recommendations on how to improve the usability
of the application.
• Provide feedback to leadership on how system can be improved.
• Metric Well-designed WFM system with modifications as needed.
• Create and maintain workforce management systems.
• Building and maintaining WFM systems knowledge database inclusive of store labor standard characteristics
and profiles, store plan designs and calendar changes, department hours of operations, departmental service
level requirements.
• Maintain contact with key business stakeholders to ensure WFM team and WFM systems are current on
changes to store format, hours of operation, etc.
• Create and administer a standard process for identifying changes which impact our WFM systems, updating
WFM systems with appropriate configuration settings, and communicating timeline of configuration changes to
appropriate stakeholders in the business.
• Investigate / develop automation which helps to streamline the process for maintaining our WFM systems
configurations.
• Look for methods to continuously improve the process and create better visibility at store and district level of
current settings for our WFM and labor model inputs.
• Metric Collaboration with key business leaders to ensure needs are met.
• This position provides ongoing WFM systems support to ensure configurations are accurate and up to date.
• Framework & guidelines: This position follows standard guidelines and must defer to senior management to
make changes.
• Financial dimension: This position has no direct financial accountability.
• Degree of latitude: There is no latitude to make decisions, but the position may make recommendations to
leadership on how to improve.
• Interactions and relationships: This position maintains relationships with key business stakeholders to ensure
the needs of the business are being met through WFM systems.
• Acts as a liaison between operations, HR, and payroll.
• Maintaining enterprise knowledge.
• Provide ongoing application configuration, interface, and other application technical tasks.

Skills:
• Oral and written communication skills
• Presentation skills
• Strong analytical skills
• Advanced MS Excel and Access
• Customer focus
• Initiative
• Attention to detail
• Five years minimum administrative experience

Position Type/Expected Hours of Work
This is a Non-Exempt Level Position, Monday – Friday, 8:00 am-5:00 pm; the schedule would be based on a business necessity and coordinated through the reporting supervisor.

This job description is not intended to be all-inclusive, and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.

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Requirements

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Required Experience

• California Consumer Privacy Act (“CCPA”) Notice to Applicants
• This notice explains to you, pursuant to the California Consumer Privacy Act (“CCPA”), how Vallarta Supermarkets (“Vallarta,” “the Company,” “we,” “us,” and “our”) may collect your information in relation to your application for employment and potential employment with us.
• For purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA.
• “Personal Information” does not include certain information, including publicly available information lawfully made available from government records, deidentified or aggregate information, or other information excepted under the CCPA.
• Information We Collect about Applicants
• We need you to provide certain information in order for you to complete your application for employment with Vallarta. The following provides the categories of Personal Information we may collect about applicants as part of the application process, and/or our employees if ultimately hired.
• Personal Identifiers. We may collect your name, driver’s license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence/postal address, email address(es), phone number(s), and other contact information during the application and recruitment process. We may collect your emergency contact information as well. If you are hired, we may collect additional personal identifiers about you to facilitate the employment relationship.
• Characteristics of Protected Classifications under California or Federal law. We may collect your age, date of birth, race, ethnicity, sex/gender, and marital status.
• Biometric Information. We may collect your fingerprints to facilitate the employment relationship, if you are hired.
• Professional or Employment-Related Information. Depending on your role/duties with Vallarta, we may collect information regarding your criminal history, driving history, and credit history as part of our employment background check. We also collect information regarding your professional and employment history and other qualifications you provide in your employment application, including references, skills/abilities, employment goals and expectations, and other related information (if you choose to provide them).
• Education Information. We collect information regarding your professional and education history to the extent provided in your resume/application.
• Thermal or other Health-Related Information. If you apply in-person or come to our store(s) as part of the application process, we may need to take your temperature or other similar information as part of our health protection policies. However, this information is not retained.
• Inferences. We gather information about your employment history with Vallarta, such as the company location/facility to which you are assigned, position and description of duties, fulltime and part-time status, pay rate, as well as descriptions about your job performance and skills. We may also draw other inferences such as your characteristics, job preferences, personal hobbies, activities, foreign language capabilities, other abilities and the like.
• Purposes for Collection of Your Personal Information
• We use the above categories of personal information for the following business purpose(s):
• To make recruitment and employment decisions, including assessing your application and qualifications for employment with us.
• To conduct and verify background checks (where applicable).
• If hired, to facilitate onboarding, payroll, benefit, and leave of absence administration
• For security purposes.
• To obtain and/or maintain insurance policies and coverage.
• To comply with applicable federal, state, and local laws and regulations.
• To manage workers’ compensation claims and conduct workplace investigations.
• Third-Party Collection of Personal Information
• The Company may use third-party vendors, such as Snag-a-Job, to facilitate the application process for applicants. In this process, these third parties may collect an applicant’s personal information and provide it to us for employment decisions.
• Additional CCPA Disclosures
• At this time, the CCPA does not afford applicants or employees the right to make requests regarding their Personal Information as it relates to the application and/or employment relationship. This does not affect other rights you may have under other laws.
• Further, nothing in this notice restricts Vallarta’s rights or ability to:
• Comply with applicable federal, state, and local laws and regulations.
• Meet any other legal obligation, including complying with lawful inquiries, investigations, subpoenas, court orders, or other requirements of applicable lawful authorities.
• Exercise its legal rights and defend claims.
• Report potentially unlawful activity to appropriate law enforcement and cooperate in any resulting investigation.
• Detect and respond to unauthorized activity and security incidents.
• Protect against and report potential illegal activity and/or fraud; or
• Provide information to our service providers in relation to the above listed purposes, or transfer information as part of a merger, acquisition, or other transfer of some or all of our business to another party.
• Contact Us
• For more information or any questions about this notice , please contact Human Resources, at 818-898-0088.

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